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Old 12-14-2017, 09:31 PM   #36
ÄÄCHMED HÄZÄÄMÄT
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Shit, I would grab a melanite or chrome lined AR15 and call it a win. I haven't had a single problem from my PSA's. And they are all "blems." I can't find a thing wrong with them most of the time.
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Old 12-14-2017, 09:37 PM   #37
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Good on you PSA. It has been quite a while for the OP to go thru this. I don't have an axe to grind but you guys do need to have a human being that answers the phone. I have never had an issue with you and have quite a few firearms that were built from your kits and uppers.

OP get one of their AR-10's

I stand corrected. PSA has NO "Customer Service"

Last edited by eightyduece; 01-23-2018 at 02:58 PM.
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Old 12-15-2017, 11:51 AM   #38
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Glad to hear there’s someone on this forum from PSA that finally cares, it’s been a long hiatus. I was starting to wonder if you guys abandoned AKs entirely. Thanks Josiah.
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Old 12-16-2017, 03:33 AM   #39
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Josiah has been VERY active on other forums. It looks like PSA is getting their act together with customer service and hired a motivated person.

I'm really looking forward to PSA stuff in 2018.
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Old 12-16-2017, 03:02 PM   #40
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it seems like this new PSA forum rep is actually a decent human being, unlike the last one who lied to us about the multiple handguard retainer cuts being a "new feature which homebuilders won't understand"

I'm cautiously optimistic...
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Old 12-16-2017, 03:05 PM   #41
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get an ak op, i recently got a side folder and it has been working great. i put a izzy triangle on it. so far 400+ flawless rounds. good on you psa glad to see a positive outcome to a crappy situation.
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Old 12-17-2017, 02:20 AM   #42
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good on you psa glad to see a positive outcome to a crappy situation.
1 is better than none I guess.
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Old 12-18-2017, 07:37 PM   #43
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Originally Posted by Palmetto State Armory View Post
Crotalus,

I have been working with upper management regarding your situation. We cannot warranty any DDI products, but we want to work with you to try to start an amicable relationship with you if possible.

If I had been monitoring the forums back in April/May, I would have taken care of you. Unfortunately I was not.

I know you probably have a hatred for PSA as of now, from seeing your posts. I would understand this, seeing what you went through. We would like to make you a good faith offer as some form of resolution.

We would like to give you a free PSA AK, AR15, or AR10 for your hassle. It is your choice.

I know you stated that you don't care to own any PSA products, but we would like to at least make an offer to you. If you wish to not accept this offer, I understand. If you wish to take us up on it. Please call me on my cell that I PM'd you, at any time. I hope to hear from you.

Very Respectfully,

Josiah
No dog in this fight and I have been critical of PSA customer service in the past.
I'm glad to see you adress this and and do a stand up thing.
It goes a long ways toward damage control on the gun boards and also shows your recognizing a issue here.
Crotalus went through a lot dealing with this so your offer carries weight in my eyes. I hope he accepts it I can't think of a better way to help him at this point. It's refreshing.
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Old 01-22-2018, 08:25 PM   #44
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Bump to see if anyone is alive at Palmetto State Armory.
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Old 01-23-2018, 02:32 PM   #45
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Palmetto State Armory You've got mail and customers to tend to.
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Old 01-27-2018, 11:17 AM   #46
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@eightydeuce,

Just sent you a PM. I also just left you a voicemail. We will get it taken care of.

Thank you,

Josiah

Last edited by Palmetto State Armory; 01-27-2018 at 11:32 AM. Reason: add
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