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Old 04-18-2018, 02:35 PM   #1
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Default email response time?

How long does it take Kvar/Arsenal to reply to customers email? Thank
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Old 04-18-2018, 06:08 PM   #2
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Originally Posted by gundamakm47 View Post
How long does it take Kvar/Arsenal to reply to customers email? Thank
It's probably best to call. I had some questions about several products and emailed K-VAR last Nov 2017. I still have not received a response. Yes, I even checked my SPAM mailbox just in case it was sent there.

Just like waiting for a Form 1 or 4, I'm guessing the wait time is 6-8 months for a response?? Maybe??
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Old 04-18-2018, 06:09 PM   #3
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I've emailed them on a a handful of occasions in the past, and I don't know that I've ever received a reply other than the time I asked for confirmation on something regarding an order I had placed online. They've never gotten back to me on emails containing general or specific inquiries regarding parts/products, and I've probably sent them four or five. You might just need to send follow up emails until you get a response, or just call them on the phone.
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Old 04-19-2018, 02:35 PM   #4
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Do you mind sharing the e-mail address used? You are welcome to e-mail me criley@k-var.com.
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