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Old 05-19-2017, 01:32 PM   #1
crotalus
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Default Customer Service

Hello,
I had contacted your customer service about my DDI 74 a while ago (April 29) and received two different responses. One was from David Filler saying he forwarded it, and another from your customer service department saying that a supervisor was going to call me that day (on May 02). I've tried calling the customer service line provided via email and cannot get through to anyone. The only option is for placing an order then it says "your call cannot be completed, try again later".

Is there any chance I could get a point of contact/phone number for the supervisor I am supposed to talk to, to get everything straightened out?
Thank you for any assistance.

Respectfully,
Nick
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Last edited by crotalus; 05-19-2017 at 01:42 PM.
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Old 05-22-2017, 04:46 PM   #2
Stopsign32v
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Like I posted in another thread, they have no customer service.
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Old Yesterday, 08:40 AM   #3
crotalus
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Any one?
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Old Yesterday, 09:17 AM   #4
Dr.ButcherMD
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I had a problem with an ammo shipment from PSA earlier this year. Emails took forever or were never returned, so I PM'ed them on here. Also had to call them out on a thread to get their attention. Finally everything got fixed after about 2 months! I see you've been waiting a week for a response! Good luck.
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Old Yesterday, 11:04 AM   #5
crotalus
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Yeah I got an email saying a supervisor was going to call me at the beginning of the month. Whenever I try the customer service line to alter an order (the only option) it goes to the audio recording "this call cannot be completed as dialed". Thanks
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Old Yesterday, 07:11 PM   #6
Rearden Steel
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Quote:
Originally Posted by crotalus View Post
Yeah I got an email saying a supervisor was going to call me at the beginning of the month. Whenever I try the customer service line to alter an order (the only option) it goes to the audio recording "this call cannot be completed as dialed". Thanks
They have 5 retail stores across the state of South Carolina. I stoped by their store two days ago and brought up their lack of customer service. They told me to call the store if I needed anything so that's what I would recommend you do. Call every store in SC and bug them to death.
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Old Yesterday, 07:52 PM   #7
crotalus
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Quote:
Originally Posted by Rearden Steel View Post
They have 5 retail stores across the state of South Carolina. I stoped by their store two days ago and brought up their lack of customer service. They told me to call the store if I needed anything so that's what I would recommend you do. Call every store in SC and bug them to death.
Thanks, I really appreciate the tip/help.
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