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crotalus
05-19-2017, 01:32 PM
Hello,
I had contacted your customer service about my DDI 74 a while ago (April 29) and received two different responses. One was from David Filler saying he forwarded it, and another from your customer service department saying that a supervisor was going to call me that day (on May 02). I've tried calling the customer service line provided via email and cannot get through to anyone. The only option is for placing an order then it says "your call cannot be completed, try again later".

Is there any chance I could get a point of contact/phone number for the supervisor I am supposed to talk to, to get everything straightened out?
Thank you for any assistance.

Respectfully,
Nick

Stopsign32v
05-22-2017, 04:46 PM
Like I posted in another thread, they have no customer service.

crotalus
05-26-2017, 08:40 AM
Any one?

Dr.ButcherMD
05-26-2017, 09:17 AM
I had a problem with an ammo shipment from PSA earlier this year. Emails took forever or were never returned, so I PM'ed them on here. Also had to call them out on a thread to get their attention. Finally everything got fixed after about 2 months! I see you've been waiting a week for a response! Good luck.

crotalus
05-26-2017, 11:04 AM
Yeah I got an email saying a supervisor was going to call me at the beginning of the month. Whenever I try the customer service line to alter an order (the only option) it goes to the audio recording "this call cannot be completed as dialed". Thanks

Rearden Steel
05-26-2017, 07:11 PM
Yeah I got an email saying a supervisor was going to call me at the beginning of the month. Whenever I try the customer service line to alter an order (the only option) it goes to the audio recording "this call cannot be completed as dialed". Thanks

They have 5 retail stores across the state of South Carolina. I stoped by their store two days ago and brought up their lack of customer service. They told me to call the store if I needed anything so that's what I would recommend you do. Call every store in SC and bug them to death.

crotalus
05-26-2017, 07:52 PM
They have 5 retail stores across the state of South Carolina. I stoped by their store two days ago and brought up their lack of customer service. They told me to call the store if I needed anything so that's what I would recommend you do. Call every store in SC and bug them to death.

Thanks, I really appreciate the tip/help.

crotalus
06-01-2017, 01:28 PM
PSA since I haven't been able to get through to you guys after your email...I don't know what else to do besides take the advice from Rearden Steel and start calling up your retail stores. I'm hopeful that this will get sorted out but it's getting hard to not be frustrated at this point. If you could have this supervisor call me, leave a voice mail, text, email, something, I would really appreciate it...

Rearden Steel
06-01-2017, 08:22 PM
PSA since I haven't been able to get through to you guys after your email...I don't know what else to do besides take the advice from Rearden Steel and start calling up your retail stores. I'm hopeful that this will get sorted out but it's getting hard to not be frustrated at this point. If you could have this supervisor call me, leave a voice mail, text, email, something, I would really appreciate it...

Keep us updated on your progress wit PSA. The guys in the Hilton Head store were nice and aware of the lack of customer service at the online store.

ÄÄCHMED HÄZÄÄMÄT
06-03-2017, 12:37 AM
Firearm related businesses are slowing down. I sure don't want to see them go out of business. Yet they are probably going to have to step up their game.

crotalus
06-20-2017, 05:28 PM
Keep us updated on your progress wit PSA. The guys in the Hilton Head store were nice and aware of the lack of customer service at the online store.

Don't think it's gonna happen...

Thumper5102
06-22-2017, 02:13 PM
Better results by calling PSA, just be ready to wait on hold. I think PSA is done posting on the files, sad. I will say it took over a month for my issue to be resolved, but I'm happy with the end result. Enough so I might buy another... this time a complete rifle if they ever come out with a .223 Wilde or 5.56 version. Esp if it takes standard AR Mags.

crotalus
06-23-2017, 07:17 AM
Better results by calling PSA

Read the OP, and my other posts... I had been calling since the end of April/Beginning of May. I am not interested in telling everyone on here everything going on with my health but it's not easy to stay on hold for hours, to have the call dropped, to call back again to go on hold for hours, rinse wash and repeat, while hurling my guts out.

I think if a company says a supervisor going supposed to call you, he or she should call you.

bigrog210
06-23-2017, 07:47 AM
Read the OP, and my other posts... I had been calling since the end of April/Beginning of May. I am not interested in telling everyone on here everything going on with my health but it's not easy to stay on hold for hours, to have the call dropped, to call back again to go on hold for hours, rinse wash and repeat, while hurling my guts out.

I think if a company says a supervisor going supposed to call you, he or she should call you.

Whatever it is , i hope you get better soon brother.

ÄÄCHMED HÄZÄÄMÄT
06-25-2017, 05:47 PM
Might as well shut down this section as they look like they are done here. Lock it all up.

Just a Citizen
06-27-2017, 03:03 AM
Might as well shut down this section as they look like they are done here. Lock it all up.

+1

Sabre5G
06-27-2017, 05:45 AM
Yeah, it is pretty dicked up. Crotalus has pretty much been given the run around by them. I am glad I went with the SLR route. What is really crazy is that Crotalus is sick as hell and I doubt he feels like playing games of hard to get with another crappy gun store.

crotalus
06-29-2017, 09:33 AM
PSA said a supervisor was going to call, no calls....good.
PSA/DDI sell themselves as American made business, take care of their customers, but they don't...Good.
PSA wants to have their only customer service line set up for altering orders, not helping their customers...Good.
DDI wants to play mickey mouse games and delete emails without ever really reading them...Good.
PSA thought it would be better to string me out rather than give a simple yes or no answer...Good.

I know another company not to recommend, I'm glad that I get to steer other guys with worse health than mine to local and small shops like Lee Armory, In Range Inc, etc.

ÄÄCHMED HÄZÄÄMÄT
06-29-2017, 09:49 AM
I am happy I've never had a problem with their CS or products. I would make it a mission to get them to do right by me as I have the time.

I did push to get free shipping on an upper. Their policy is anything ordered within 24hrs they would give you the better deal. I had to push the issue. Wait on hold a little. She sounded reluctant but delivered. I am done buying AR's now. The only thing that I might order in the future would be D&H mag deals, spare BCG's, and still hoping for another $99 blem LRBHO Glock carbine lower.

Mattylight30
06-30-2017, 08:14 PM
Im a huge fan of their product lines but the blatant lack of customer service is unacceptable.

steve462x0
07-19-2017, 10:27 PM
I guess I'm lucky. I live within seven miles of a store and never have had an issue with their customer service or products, either AK or AR. The people that work in my store are friendly and professional.

Raging Bull
11-08-2017, 02:31 PM
I just contacted PSA and they are no longer affiliated with DDI. The only way to have any customer service work done is by contacting DDI at customerservice@ddiarms.com. Theres no phone number, just that email address. The webpage isn't working so I'm not holding my breath. Looks like we're on our own with DDI. I'll post if I get anywhere with them or I may just tackle that gas lever myself.

Raging Bull
11-08-2017, 02:42 PM
Update on DDI. I just checked my email and their email isn't working (bounced back with an email is misconfigured error). If you own a DDI, you're on your own. There is no one to contact.

crotalus
11-08-2017, 03:55 PM
Thanks for that info on DDI's email. There was a link that 68490 posted in the AK-47 section that PSA made an announcement about not covering the warranty from DDI. I doubt that many owners know about it.

When Trump said "All talk no action" about American politicians I guess David Fillers decided that was a battle cry for his business and political aspirations. Hopefully he won't destroy his family name and reputation to the point that the bank account he wants to leave for his kids ends up being pointless.

But I'm sure money matters more than anything else.

Palmetto State Armory
12-01-2017, 01:49 PM
I apologize for such a late response. We are no longer affiliated with DDI in any way. The owner of DDI, David Fillers will warranty their products. Here is his contact info:

david.fillers@ddiarms.com

sales@agsarmament.com

Thank you,

Josiah

crotalus
12-05-2017, 09:12 AM
I apologize for such a late response. We are no longer affiliated with DDI in any way. The owner of DDI, David Fillers will warranty their products. Here is his contact info:

david.fillers@ddiarms.com

sales@agsarmament.com

Thank you,

Josiah

Is it normal for you guys to not call people at all when you say you're going to call them that day? Blowing me off like that really bugged me - created a very cynical, sarcastic, and negative view of your company and the way it conducts itself... It pretty much said "we don't want you to stay as one of our customers". I don't own any PSA AR's anymore, and I won't own another one of your products. I would have thought I would have at least been worth the email or phone call back.

If you can't be cordial or respectful and call, or even email me... why would I want to purchase anything Palmetto State?

Palmetto State Armory
12-06-2017, 04:43 PM
If I was in your situation, I don't doubt that I would feel the same way. We are working on staffing our customer service better so that experiences like this will never happen again. I apologize for your experience, and hope that your health is improving. If you wish to talk, I am going to PM my cell number to you.

Respectfully,

Josiah

Claymore
12-07-2017, 08:19 PM
I respect you guys for getting back involved here. It is a positive step for PSA.

I am curious, and I think it will clarify this for a lot of folks here:

I thought PSA bought out DDI?

Is DDI back to being a separate entity?

Palmetto State Armory
12-08-2017, 11:22 AM
DDI and us are completely separate. We have no affiliation with each other. It was/is confusing, but we are separate entities. DDI will warranty their products, and we will warranty ours.

Thank you,

Josiah

Palmetto State Armory
12-08-2017, 06:26 PM
For the record, PSA became one of three owners of DDI in June 2016. On the business side, the relationship between the owners deteriorated. PSA withdrew as an owner of DDI in September 2017.



While the two companies were affiliated, PSA serviced the warranties and provided customer service. Now that the affiliation and relationship has ended, PSA no longer provides those services. If you have any warranty issues with a DDI product, please contact the current ownership of DDI at david.fillers@ddiarms.com.

crotalus
12-09-2017, 10:28 AM
David Fillers isn't accepting shit. I don't think it's going to help anyone because all he does is delete emails as they come in.

I'm not angry about the warranty. I already figured with the way things were looking that I was getting the shaft and was going to be left with an expensive parts build...It irritates me that someone can say "we'll call you today" and that turns into someone coming onto a forum at the end of the year... forced to change the way things appear, that the now expired warranty work should be covered by a guy who worships money...

I'm sorry for coming off as an angry person. I was not expecting things to turn out this way or take this long.

EDIT: I shouldn't have said delete them as they come in. From my point of view it looked like he would send a quick reply directing me back to you every time and would always forget who I was and what I was emailing him about. I took it as he was deleting my emails or didn't give a rats ass.

ÄÄCHMED HÄZÄÄMÄT
12-09-2017, 11:18 AM
Looks like PSA needs to man up.

Either that IZ we talking wire fraud?

RockyTop1911
12-09-2017, 10:47 PM
Looks like PSA needs to man up.

Either that IZ we talking wire fraud?

Both companies seem to have issues with customer service from what I read on this forum.

Palmetto State Armory
12-13-2017, 08:48 PM
Crotalus,

I have been working with upper management regarding your situation. We cannot warranty any DDI products, but we want to work with you to try to start an amicable relationship with you if possible.

If I had been monitoring the forums back in April/May, I would have taken care of you. Unfortunately I was not.

I know you probably have a hatred for PSA as of now, from seeing your posts. I would understand this, seeing what you went through. We would like to make you a good faith offer as some form of resolution.

We would like to give you a free PSA AK, AR15, or AR10 for your hassle. It is your choice.

I know you stated that you don't care to own any PSA products, but we would like to at least make an offer to you. If you wish to not accept this offer, I understand. If you wish to take us up on it. Please call me on my cell that I PM'd you, at any time. I hope to hear from you.

Very Respectfully,

Josiah

jonjairo
12-14-2017, 09:13 PM
honestly, a lot of companies probably would never have shown their face again, much less offer products for free, it seems like their trying to make things right, i think all things cosidered PSA is good in my book

ÄÄCHMED HÄZÄÄMÄT
12-14-2017, 09:31 PM
Shit, I would grab a melanite or chrome lined AR15 and call it a win. I haven't had a single problem from my PSA's. And they are all "blems." I can't find a thing wrong with them most of the time.

eightyduece
12-14-2017, 09:37 PM
Good on you PSA. It has been quite a while for the OP to go thru this. I don't have an axe to grind but you guys do need to have a human being that answers the phone. I have never had an issue with you and have quite a few firearms that were built from your kits and uppers.

OP get one of their AR-10's

I stand corrected. PSA has NO "Customer Service"

Ez556
12-15-2017, 11:51 AM
Glad to hear there’s someone on this forum from PSA that finally cares, it’s been a long hiatus. I was starting to wonder if you guys abandoned AKs entirely. Thanks Josiah.

Kvjavs
12-16-2017, 03:33 AM
Josiah has been VERY active on other forums. It looks like PSA is getting their act together with customer service and hired a motivated person.

I'm really looking forward to PSA stuff in 2018.

rstrobel
12-16-2017, 03:02 PM
it seems like this new PSA forum rep is actually a decent human being, unlike the last one who lied to us about the multiple handguard retainer cuts being a "new feature which homebuilders won't understand"

I'm cautiously optimistic...

fpk762
12-16-2017, 03:05 PM
get an ak op, i recently got a side folder and it has been working great. i put a izzy triangle on it. so far 400+ flawless rounds. good on you psa glad to see a positive outcome to a crappy situation.

Zer0DazE
12-17-2017, 02:20 AM
good on you psa glad to see a positive outcome to a crappy situation.

1 is better than none I guess. :rolleyes:

1biggun
12-18-2017, 07:37 PM
Crotalus,

I have been working with upper management regarding your situation. We cannot warranty any DDI products, but we want to work with you to try to start an amicable relationship with you if possible.

If I had been monitoring the forums back in April/May, I would have taken care of you. Unfortunately I was not.

I know you probably have a hatred for PSA as of now, from seeing your posts. I would understand this, seeing what you went through. We would like to make you a good faith offer as some form of resolution.

We would like to give you a free PSA AK, AR15, or AR10 for your hassle. It is your choice.

I know you stated that you don't care to own any PSA products, but we would like to at least make an offer to you. If you wish to not accept this offer, I understand. If you wish to take us up on it. Please call me on my cell that I PM'd you, at any time. I hope to hear from you.

Very Respectfully,

Josiah

No dog in this fight and I have been critical of PSA customer service in the past.
I'm glad to see you adress this and and do a stand up thing.
It goes a long ways toward damage control on the gun boards and also shows your recognizing a issue here.
Crotalus went through a lot dealing with this so your offer carries weight in my eyes. I hope he accepts it I can't think of a better way to help him at this point. It's refreshing.

eightyduece
01-22-2018, 08:25 PM
Bump to see if anyone is alive at Palmetto State Armory.

eightyduece
01-23-2018, 02:32 PM
Palmetto State Armory You've got mail and customers to tend to.

Palmetto State Armory
01-27-2018, 11:17 AM
@eightydeuce,

Just sent you a PM. I also just left you a voicemail. We will get it taken care of.

Thank you,

Josiah